We hope you never have to cancel, but we understand some PICNICs get rained out. 

As our products are perishable and made-to-order, all food sales are final. Refunds, if any, of amounts paid for cancelled catering orders will be identified at the time of cancellation.

Cancellations made within 8 hours of the scheduled delivery are subject to a 30% fee.


Give us a heads up, man!

Please try to schedule orders at least 24 hours in advance, For orders larger than 25, please allow as much time as possible, but a minimum of 24 hours. We schedule orders as far out as you need us to. The more notice, the better!


 We will try our best to accommodate anyone, anytime, but we are designed to be a schedule-in-advance service.  All orders and delivery dates must be approved by a manager before a confirmation email is sent.


Delivery 8A-3P Monday through Friday, but give us a call and we will see what we can do!


We DO NOT charge a delivery fee. All prices include delivery, paper and packaging. The price that appears on your confirmation email is the guaranteed price including delivery.


Delivery hours currently range from 8 AM to 3PM Monday through Friday.  We currently offer corporate catering only.


It is the customer’s responsibility to double and triple check the delivery date and time, please call 502-200-2055 if your confirmation email looks incorrect after submission.



You are responsible for payment of your order by means of a payment option made available through the Services at the time of ordering. We use third party providers and may accept various third party services to process payments.  We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site in order to set up your ordering account. We will not sell your personally identifiable information to anyone.


Your payment and personal information is always safe. Our team of PICNIC Tech-Bears along with our encryption software protects all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.